These Terms and Conditions ("Terms") govern the use of the website toplevelagency.comand the services offered by Top Level Agency LLC ("Top Level Agency", "we", "our"). By accessing the site or contracting our services, you accept these Terms in their entirety. If you disagree with any part, please do not use the site or contract our services.
1. About us
Top Level Agency LLC is a company registered in the state of Florida, United States. We offer services in building AI agents, process automation, custom software development, and strategic AI consulting.
Address: Ocala, Florida · USA
Contact: hola@toplevelagency.com
2. Definitions
- "Site" — the public website available at toplevelagency.com and its subdomains.
- "Client" — any person or company contracting services with Top Level Agency through a signed Services Agreement.
- "User" — any person visiting the Site, interacting with the contact form, or scheduling a meeting, without having yet contracted services.
- "Deliverables" — the specific products developed for a Client: source code, AI agents, automation flows, documentation, designs, and any other digital assets agreed in the Services Agreement.
- "Services Agreement" — the document signed between Top Level Agency and the Client defining scope, schedule, price, and particular conditions of a project.
3. Use of the Site
By using the Site, you agree not to:
- Use it for illegal, fraudulent, or unauthorized purposes.
- Attempt unauthorized access to restricted areas, servers, databases, or systems connected to the Site.
- Submit content that infringes third-party intellectual property rights, contains viruses, malware, or malicious code, or is defamatory, obscene, or violent.
- Use bots, scrapers, or any automated method to extract content from the Site without our explicit written consent.
- Overload or attempt to disrupt the normal operation of the Site or the services of our infrastructure providers.
4. Professional services
The Site is solely a presentation of our services. Effective contracting of any service requires the signing of a specific Services Agreement that includes detailed scope, deliverables, schedule, price, payment terms, and particular project conditions.
The service descriptions on pages like /services and /process are indicative. The final scope is always defined case by case.
Requests sent through the contact form or the scheduler constitute a statement of interest, not a binding contract. Any subsequent commercial conversation does not generate contractual obligation either until the signing of a Services Agreement.
5. Intellectual property
Site content: the content of the Site (logos, text, code, designs, images, videos) is the property of Top Level Agency or its licensors and is protected by U.S. and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our written permission, except for personal and non-commercial use.
Project deliverables: unless the Services Agreement provides otherwise, upon full payment of the project the Client receives a perpetual, non-exclusive, and non-transferable license to use the Deliverables within their organization. Top Level Agency retains ownership over reusable components, internal libraries, methodologies, and know-how developed during the project.
Client data: the data uploaded by the Client or generated during the operation of the software is the exclusive property of the Client. Top Level Agency acts only as a processor of such data under the Services Agreement and applicable legislation.
6. Confidentiality
Any non-public information shared between Top Level Agency and the User or Client during commercial conversations or project execution is considered confidential and will not be disclosed to third parties without consent, except under legal obligation. This confidentiality obligation remains in effect for 3 years after the end of the commercial relationship.
7. Prices and payments
Service prices are agreed on a project-by-project basis and documented in the Services Agreement. Unless otherwise agreed:
- Prices are stated in U.S. dollars (USD).
- The Client pays a 50% upfront deposit at project kickoff and the remaining balance upon final delivery, unless the Agreement specifies a different payment schedule.
- Payments overdue by more than 15 days accrue a 2% cumulative monthly surcharge.
- Top Level Agency may pause or stop work on overdue payments without this constituting a breach on our part.
8. Warranties and limitations
Top Level Agency commits to executing services with the professional standard reasonably expected in the industry. However, the services and the Site are provided "as is" and "as available", without explicit or implicit warranties beyond what is agreed in the Services Agreement.
We do not warrant that:
- The Site is free from errors, interruptions, or vulnerabilities.
- The services will produce specific commercial results (for example, increased sales, cost reduction, or lead conversion), although we will establish reasonable KPIs on each project.
- The developed solutions will be compatible with any system, hardware, or software of the Client not specified in the Agreement.
9. Limitation of liability
To the maximum extent permitted by applicable law, Top Level Agency shall not be liable for indirect, incidental, consequential, punitive, or special damages, including loss of revenue, loss of data, lost profits, business interruption, or loss of business opportunities, even if we were advised of the possibility of such damages.
The total accumulated liability of Top Level Agency for any claim related to the services shall be limited to the amount actually paid by the Client to Top Level Agency during the 6 months immediately preceding the event giving rise to the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless Top Level Agency, its owners, employees, contractors, and affiliates from any claim, damage, obligation, loss, cost, or expense (including reasonable attorneys' fees) arising from: (a) your use of the Site in violation of these Terms; (b) your breach of any representation or warranty made to Top Level Agency; or (c) your infringement of third-party rights through use of the Deliverables for unauthorized purposes.
11. Termination
We may suspend or terminate your access to the Site at any time, with or without cause, with or without prior notice. For contracted projects, early termination conditions are governed by the corresponding Services Agreement.
The sections on Intellectual Property, Confidentiality, Limitation of Liability, and Indemnification will remain in effect after any termination.
12. Governing law and jurisdiction
These Terms are governed by the laws of the state of Florida, United States, without applying its conflict-of-laws principles. Any dispute arising from or related to these Terms or Top Level Agency's services shall be resolved exclusively in the state or federal courts with jurisdiction in Marion County, Florida, and both parties expressly consent to such personal jurisdiction.
13. Dispute resolution
Before resorting to judicial instances, both parties agree to try to resolve any dispute through direct good-faith negotiation during a minimum period of 30 days. If the dispute persists, the parties may resort to mediation before initiating a judicial process.
14. Changes to these Terms
We may modify these Terms occasionally to reflect changes in our practices, technology, legal obligations, or for other operational reasons. The current version will always be the one published on this page, with the "last updated" date at the beginning of the document. Continued use of the Site after the changes constitutes acceptance of the modified Terms.
15. General provisions
- Entire agreement: these Terms, together with the applicable Services Agreement and our Privacy Policy, constitute the entire agreement between the parties.
- Severability: if any provision of these Terms is declared invalid or unenforceable, the remaining provisions shall remain in full force.
- No waiver: the fact that Top Level Agency does not exercise a right at a given time does not constitute a waiver of exercising it later.
- Assignment: you may not assign your rights or obligations under these Terms without our written consent.
16. Contact
If you have questions about these Terms, write to us:
Top Level Agency LLC
Ocala, Florida · USA
Email: hola@toplevelagency.com